Interview with Nick Miller Co-Founder & CEO of ParkingPanda – Part 2

This is Part 2 of my interview with Nick Miller Co-Founder and CEO of ParkingPanda.  Click here for Part 1 and Part 3.  If you did not see my article on ParkingPanda, check it out!

 

Adam: Is there a demographic you are trying to target?

Nick Miller, Co-Founder & CEO

Nick Miller: The thing is that it is parking space as opposed to Airbnb, which is apartments, makes it more broad and widespread. So anyone can use it. Early on we are targeting sports fans. You can use this at the Ravens Game.  I went to a Ravens game on Sunday and I used the service to get a parking spot by the Ravens Game. If I come back, I will do it again. If you have repeat users you have the potential for them to tell their friends and stuff like that. As we move into commuters, it becomes a more broad set of people. So it starts from hardcore fans and grows out from there.

A: I actually went to a concert at Rams Head Live the other night. One of my friends is a Bass Player. I went to the show with another friend and his car got towed. I was like “Oh S#$*! I should have used ParkingPanda!”

NM: Free parking is great, and it can be free or really cheap but you risk getting towed or ticketed. Particularly if you don't know the law. If it is 2 hour parking, in DC that what it is like. When I was down there for school, there is street parking but it's all only 1-2 hour parking. It is enforced strictly there. At the same time there are a lot of townhouses there and driveways and stuff like that and the people who live in them actually have permits to park on the streets. So they can park on the street for as long as they want and leave their driveways open to rent to you. So you don't need to deal with the trouble of the ticket or towing. They don't tow the cars down there, they boot the cars down there. So you just can't move it!

A: There are some other parking websites that are kind of similar but they are focused mainly on garages. Do you see yourself competing with them or are you offering a different thing?

NM: There are things like Craigslist, but there are a couple of sites like Parkwize. It will let you reserve in a garage before you ever go out. In some ways we think what we are offering is different. They offer you the ability to reserve a space and know exactly where you are going. We also offer the ability to save you money and to avoid the traffic associated with the garage or the parking lot, and the idea it is peer-to-peer so you are supporting your community. Someone can be renting you driveway when you are renting someone else's. So it is like back and forth community.

A: Do you see ParkingPanda really catching on? Maybe become like… Zipcar or something like that?

NM: We hope so! We think there is a big enough market and a big enough need for it. If you look around lately the sort of peer-to-peer community model, a company like Airbnb where you are renting out someone's room in their apartment as a hotel, that company is now worth over a billion dollars!

A: Oh wow! I did not know that!

NM: Then there are the car sharing services like ZipCar and RelayRides, where you are renting your neighbor's car. Those are catching on and starting to do really well, so right now is a great time. People really see the value of earning a little extra cash with their assets and with helping out the community in general. If people are willing to let you share their car, I feel like there are people who are certainly willing to let you use their driveway. You have to be confident in letting someone get behind the wheel of your car, but your driveway…there is a pretty low barrier to entry there.

A: You need to trust someone to use Airbnb, for staying at your place. I personally have never used Airbnb, but I have used Couchsurfing before. I am sure you have heard of that!

NM: I have Couchsurfed myself as well.

A: I actually told my mom about ParkingPanda and she was like, “We should use that!”

NM: That person may not be willing to Couchsurf, but your driveway is so much easier.

A: So you used to work for LivingSocial? Can you tell me about that?

NM: Back when I was in Georgetown I started at LivingSocial as an intern one summer, and I started there when it was about 15 people. It was still a Facebook application developer. I was there during the shift of developing Facebook applications into the local commerce and group deal space. They were already working toward the local commerce space, but I was there when the company grew very quickly. When I graduated from Georgetown, I almost stayed but I was planning on going to Grad School in NY. I left to go to grad school in NY, I ended up deciding I did not like the program I was going to go to, so I went to work for another start-up in NY.

A: What was the company?

NM: That was called GroupCommerce.

A: What do they do?

NM: They are similar to LivingSocial as they are in group commerce and local deal space. They are not consumer focused like LivingSocial is. They provide the technology for newspapers and publishers. For example the New-York Times has a group deal program, and GroupCommerce provides the infrastructure to support that. So I worked for them to develop that structure, then left to start ParkingPanda.

 

Click here for Part 1 and Part 3.

 

Review: Cripe Distributing

I recently made a wrench set purchase through a company called Cripe Distributing, which is an online tool vendor and Ebay store that sells overstocked tools and equipment for great prices. I thought I'd writeup a review of my experience for others

I read about Cripe on GarageJournal, which is a great online forum for garage junkies, gearheads, and craftsman of all types. I had been looking to get a set of Gearwrench X-Beam Ratcheting Wrenches or similar set for awhile. I saw that Cripe had a great deal on an 8-piece set for $35, which was a mighty good deal. I used a coupon code (RDKBS) for an additional 5% off with PayPayl orders. That brought down the price to $33.25, which was an even better deal. Including UPS ground shipping, which was $11.54, the order total came out to $44.79. I felt shipping was a little pricey, but still worth the cost.

I emailed Cripe to ask if there was anything that could be done about the shipping costs, such as mailing them in a USPS Flat-Rate box. I got a response in 1 day, which was very surprising since this was on the weekend. However, I didn't use the customer service email I used the email the PayPal payment was sent to. I think that probably had something to do with it. Here was the email response.

we try to make our shipping costs as actual as we can…… we don't use the shipping as a profit center like most people do
when someone overpays shipping by more then a few dollars…. we do our best to refund them…..
or
we could build the shipping into each item…. but we feel that that is unfair to the person who buys multiple items
we really do try to be as fair as possible…
you can always try our website where it figures your shipping based on your zip code…. and gives you different shipping options to choose from

I thought this was a reasonable response and is understandable.  It is annoying when ordering items through Amazon Prime I realize the shipping price is built into the price of the item.

I ordered the wrench set on February 9th and received it February 22th. The package was delivered when expected by UPS and was packaged decently. Check the pictures below.

My complaints with Cripe Distributing would be they're ordering system and website. I setup an account on they're website, and several days after my order was placed… there was no record of any orders. I found this strange. Also they're website is somewhat difficult to navigate and doesn't have the best layout and navigation, which can be annoying. On some items I've noticed there are key pieces of information missing. For example, I noticed on sockets sets sometimes they do not list the drive size the sockets are for. I guess it's understandable that they don't have the best website and software since they most likely keep costs down in order to maintain good pricing. They should provide the correct and accurate information on they're website for products though. On a lot of items you also won't find much of savings when you calculate shipping costs.

There are 2 ways to order through Cripe Distributing, you can order directly on they're website or on the Ebay store. I might consider ordering from the Ebay storefront. Actually if you check Ebay, they offer different items on there and sometimes different items through they're website. I find this equally strange and confusing.  However, Cripe does have great prices on a lot of tools so I will most likely be using them again.

PROS

  • Good customer service
  • Great pricing on tools
  • Good pacakging

CONS

  • Difficult to navigate website
  • Different products offered on website vs. Ebay
  • Shipping Costs

Overall I'm happy with Cripe and will order from them again most likely. if the price is right and shipping isn't ridiculous.